Thursday, July 12, 2007

#257 is delayed; thank Virgin Media

Shel’s in Las Vegas on vacation and Neville’s doing the show solo today. Unfortunately, he cannot access anything via FTP along with a number of websites, including some used in show production. Neville has spent nearly an hour on the phone with his ISP—Virgin Media—but rather than look at their own systems, they have suggested the problem could be a virus. Nonsense, of course; Neville’s sister is having similar problems with the same service, and Shel has been through similar issues that were always resolved when his ISP restarted their own servers. The problem has gone on now for four hours. All of which means there will be a delay in getting the show up; it could be as late as tomorrow. We apologize for the delay. Send your complaints directly to Virgin Media, which may well lose a customer in the near future.

Posted by shel on 07/12 at 10:01 AM
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