Monday, December 21, 2009
FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm
- Google News: Eurostar.
- TechCrunch Europe: As hundreds of Eurostar passengers languish, Eurostar ignores Twitter.
- We Are Social: A note about today’s Eurostar crisis.
- Little break, big difference: Our apologies.
Download the file here (MP3, 2.45Mb; length 6:14), or sign up for the RSS feed to get this cut segment and all future ones automatically.
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