#257 is delayed; thank Virgin Media

Shel’s in Las Vegas on vacation and Neville’s doing the show solo today. Unfortunately, he cannot access anything via FTP along with a number of websites, including some used in show production. Neville has spent nearly an hour on the phone with his ISP—Virgin Media—but rather than look at their own systems, they have suggested the problem could be a virus. Nonsense, of course; Neville’s sister is having similar problems with the same service, and Shel has been through similar issues that were always resolved when his ISP restarted their own servers. The problem has gone on now for four hours. All of which means there will be a delay in getting the show up; it could be as late as tomorrow. We apologize for the delay. Send your complaints directly to Virgin Media, which may well lose a customer in the near future.

Posted by shel on 07/12 at 10:01 AM
  1. Nice to know ISPs are the same the world over…Lousy.
    We will outwait the B***ards.
    Love & Peace, Clarence

    Posted by Clarence Jones  on  07/12  at  01:56 PM
  2. Whew, what an exasperation!

    Net connectivity finally restored. I think Virgin Media were doing a network upgrade of some sort as I now have download speeds about 70% faster than I had earlier today.

    The tech support folk - a call centre in India - clearly weren’t aware of that upgrade, if indeed that’s what was happening. And yes, they did try and persuade me that my systems (3 different PCs) each had a virus and that was the problem.

    Anyway, show’s up!

    Posted by Neville Hobson  on  07/12  at  03:02 PM
  3. Heh. There’s a joke about an ISP tech who goes to a firing range. Every shot of his is five inches to the left. He complains to the guy in the target area, who shrugs. Undaunted, the tech puts his finger into the barrel and fires. Blows his finger clean off. Satisfied, the tech yells, “The bullet’s leaving here just fine. The problem must be at your end!”

    Posted by Rob Cottingham  on  07/13  at  02:28 AM

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